How to protect your injury claim and avoid costly mistakes
After a collision, what you say, sign, or share can have a major impact on your case. Even small missteps can give the insurance company reasons to delay or deny your claim.
To help protect your rights, follow these simple Do’s and Don’ts throughout your medical treatment and legal process.
✅ DO — Stay Organized and Communicative
1. Provide your health insurance information
Give your health insurance details to every provider involved in your care. This ensures your bills are processed correctly and helps us recover any balances later through your injury claim.
2. Keep our office informed of all medical providers
Notify our team each time you begin treatment with a new doctor, specialist, or therapist. This allows us to track medical records and billing from every provider.
3. Let us know when treatment ends
When you’ve completed treatment with a provider, contact our office so we can update your file and begin gathering final records for your settlement package.
4. Update us on any changes to your health or diagnosis
If your condition changes, if new symptoms appear, or if you’re referred for additional treatment, please inform us immediately. These updates can affect the value and timing of your claim.
5. Keep your contact information current
If you move, change phone numbers, or update your email address, let our office know right away. Missing correspondence can slow down your case or delay important deadlines.
6. Check your messages and respond promptly
Our office may contact you for signatures, clarifications, or updates. Please check your email and physical mail regularly and respond as soon as possible. Prompt communication helps keep your case moving forward.
🚫 DON’T — Risk Your Case with Common Mistakes
1. Never sign blank or unapproved documents
Only sign documents that have been reviewed or provided by our office. Insurance companies may use vague authorizations to access private or unrelated medical information.
2. Don’t share the at-fault driver’s insurance info
If other parties or medical offices ask for the at-fault driver’s insurance, direct them to our office. We handle all communications with the insurance company on your behalf.
3. Do not give recorded statements
Never provide a recorded or written statement to any insurance representative unless our office has arranged it and will be present. Even innocent comments can be misinterpreted and used against you.
4. Avoid discussing your case with others
Do not share details of your accident, injuries, or claim with friends, coworkers, or family. Even well-meaning advice can lead to inconsistent statements that harm your case.
5. Stay off social media
Refrain from posting about the crash, your injuries, or your recovery on any platform—including Facebook, Instagram, Snapchat, Reddit, LinkedIn, or X (Twitter). Insurance investigators monitor social media and may take posts out of context to challenge your claim.
💡 Why These Rules Matter
Following these guidelines protects your credibility, ensures your medical bills are properly handled, and gives your attorney the information needed to present the strongest case possible.
At Loefgren Law, our goal is to take the stress off your shoulders so you can focus on recovery. Staying organized and communicating with our team helps us achieve the best result for you.
If you’re unsure about anything related to your accident or claim — call us before you act. We’re here to help every step of the way.